Terms and Conditions

Polite Notice - Order Office Furniture's New Terms and Conditions can be found below. For orders placed before the 18th August 2025. Please see the terms and conditions here

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

Acceptance of Terms

By placing an order with Gecko Furniture UK LTD, T/A Order Office Furniture.co.uk, the customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.

What are the delivery options?

Free Delivery!

Most products listed on our website are supplied with free standard delivery, as stated on the relevant product details page.
Estimated lead times for each product are provided within the respective product description.

Orders placed after 12:00 pm will be processed on the next working day. Orders received after 12:00 pm on a Friday will be processed on the following Monday.

Special Delivery Items

Where a product is not eligible for next-day delivery, it will be dispatched using the fastest available service. An indicative delivery timeframe will be provided on the relevant product details page. This timeframe is provided for guidance only and does not constitute a guarantee, as actual delivery will be subject to the destination postcode and the delivery schedule of the courier or delivery service operating in that area.

Stock Messages

All stock availability messages represent an estimated indication of delivery time and do not constitute a guarantee. The number of days stated on product pages refers to working days only. Further information regarding our stock status messages is provided below. Please be aware that delivery times to certain outlying locations, such as Cornwall or Scotland, may be longer than those stated.

1-2 Days - Items will typically be delivered within 24-48 Hours.
2-7 Days – Items will typically be delivered within 7 working days.
3-10 Days – Items will typically be delivered within 10 working days.
5-10 Days – Items will typically be delivered within 10 working days.
11-20 Days – Items will typically be delivered within 20 working days.
14-30 Days – Items will typically be delivered within 30 working days.
*Available to order (10+ Weeks) – Items are made to order, and order delivery times are estimated. Please contact our sales team if you would like a delivery estimate before ordering.

Additional Information about Deliveries;

Orders may be fulfilled using different courier or delivery services, and as a result, items within the same order may arrive separately and at different times. Where an order includes products with varying lead times—for example, an item listed as one to two working days purchased alongside an item listed as two to seven working days—delivery may be consolidated, and the order dispatched together on the longer lead time. Customers requiring clarification regarding delivery schedules are encouraged to contact our Sales Team prior to placing an order.

Special Order Items

Any products displaying the status “Available to Order” or “Call for Availability” are classified as special order items. Such items are not held in stock and will either be manufactured to order or specifically imported into the United Kingdom for the customer. Delivery timeframes for special order items are indicative only and may be subject to change in certain circumstances. Customers are advised to take this into consideration when placing an order. Examples of potential delays include, but are not limited to, production delays or shipping delays outside the control of Gecko Furniture UK Ltd, trading as Order Office Furniture.

Once production of a special order item has commenced, or where an item has been specifically commissioned or imported for the customer, the order is not eligible for cancellation or refund.

Where do Order Office Furniture deliver to?

Mainland Great Britain

All products offered by Gecko Furniture UK LTD, trading as Order Office Furniture, can be delivered to any address within the mainland of Great Britain. Delivery to certain postcodes may require additional time, and some postcodes may be subject to a delivery surcharge. Such surcharges will only be applied where an additional fee is imposed on us by the appointed courier.

A list of the affected postcodes is provided below for reference; however, this list is not exhaustive. Gecko Furniture UK LTD reserves the right to amend, update, or expand the list of affected postcodes, and to adjust any applicable surcharges, without prior notice, where required due to changes in courier charges or delivery service coverage.

AB10-AB56

DG6-DG9

DT5

FK16-FK21

G63

G82-G84

HS1-HS9

IM1-IM9

IV1-IV63

KA27-KA28

KW1-KW17

PA20-PA80

PH9-PH50

PO30-PO41

TR17-TR27

Northern Ireland

A range of delivery options is available for Northern Ireland. Most products will incur a modest delivery surcharge; however, certain products may be subject to a higher surcharge or may not be eligible for delivery to this location.

Deliveries to Northern Ireland typically take between two and five working days from the date of despatch. Customers are advised to contact our sales team for further information or to obtain a tailored quotation.

Republic of Ireland

Deliveries to the Republic of Ireland typically take between two and five working days from the date of despatch. Most products will incur a modest delivery surcharge; however, certain products may be subject to a higher surcharge or may not be eligible for delivery to this destination.

At present, orders can only be fulfilled for registered companies. All such companies must provide a valid XI EORI number prior to shipment. Customers are advised to contact our sales team for further information or clarification before placing an order.

Gecko Furniture UK LTD, trading as Order Office Furniture, accepts no liability for any taxes, customs duties, or import charges that may be levied upon receipt of goods. The payment of such charges is the sole responsibility of the recipient.

The Channel Islands, Isle of Man and Scottish Islands

We offer a range of delivery options to the Channel Islands, Isle of Man, and Scottish Islands. For the majority of products, a modest surcharge will apply. However, certain products may incur a higher surcharge or, in some cases, may not be eligible for delivery to these locations.

Standard delivery times to the Channel Islands, Isle of Man, and Scottish Islands are typically between two and five working days. For further details or clarification, please contact our Sales Team.

Europe

At present, we are unable to arrange delivery of any items to mainland Europe. Where feasible, Gecko Furniture UK Ltd will liaise with a courier of the customer’s choosing to facilitate collection. The customer shall be responsible for engaging and covering all costs associated with their selected courier. Gecko Furniture UK Ltd will ensure that the goods are made available for collection and that any relevant documentation or information is securely affixed to the consignment. Please note that Gecko Furniture UK Ltd accepts no liability for, and shall not be responsible for, any taxes, import duties, or related charges incurred upon receipt of the items.

Outside of Europe

At present, we are unable to arrange delivery of any items to destinations outside of Europe. Where feasible, Gecko Furniture UK Ltd will liaise with a courier of the customer’s choosing to facilitate collection. The customer shall be responsible for engaging and covering all costs associated with their selected courier. Gecko Furniture UK Ltd will ensure that the goods are made available for collection and that any relevant documentation or information is securely affixed to the consignment. Please note that Gecko Furniture UK Ltd accepts no liability for, and shall not be responsible for, any taxes, import duties, or related charges incurred upon receipt of the items.

Customers who are eligible for a delivery surcharge

Our website does not automatically calculate shipping costs to surcharge areas. Such costs must be confirmed by our courier on a case-by-case basis, as they are subject to dynamic pricing determined by the courier. Customers are advised to contact our Sales Team via email to obtain a quotation and further information.

Additional Delivery Information

The majority of our smaller products are delivered via a one-person delivery service. Under this arrangement, the delivery driver will deliver the item to the customer’s front door but is not insured to enter the property. For customers residing in flats or apartment buildings, deliveries will be made only to the ground floor lobby or communal area. Customers requiring assistance to move products beyond the delivery point (including upstairs) must make suitable arrangements independently. While a customer may request assistance from the delivery driver to move items into the property, this remains entirely at the discretion of the individual driver. In the event such assistance is provided, any damage to property or possessions will fall under the customer’s household insurance, as Gecko Furniture is unable to accept liability for any such damage occurring during delivery.

Larger items, such as executive desks and most executive chairs, are typically delivered via a two-person delivery service. This premium service is generally reserved for fully assembled or high-value items, allowing the customer to avoid unpacking and to inspect the goods immediately upon delivery. It is the customer’s responsibility to thoroughly inspect the product for any damage or defects prior to signing the delivery confirmation. By signing, the customer confirms that the goods have been received in perfect condition. Once signed for, claims for damages cannot be accepted. Customers are therefore advised to take adequate time for inspection; delivery teams are instructed to wait to ensure the customer is satisfied with the product prior to completion of delivery.

Pallet Delivery

For certain larger items, we may offer the option of palletised delivery. Under this method, the furniture will be securely strapped to a shipping pallet. While this is not our preferred delivery method—given that palletised deliveries are made to the kerbside only and are not brought to the customer’s door—we offer it as it can significantly reduce delivery times compared to a two-person service, which in some postcode areas operates only every two to three weeks.

Customers who do not wish to receive their order via palletised delivery must notify us by telephone or email within 24 hours of placing the order, quoting the relevant order number. We will then provide guidance on the alternative delivery process applicable to your order.

Collections

Order Office Furniture.co.uk offers collection on a selection of products, as specified at the time of purchase. Items eligible for collection will be clearly indicated at checkout; for any other products, customers should contact us for clarification prior to placing an order. When an order is ready for collection, the customer will be contacted and provided with the collection address. To complete a collection, the person collecting the goods must be the individual named on the order. Photographic identification matching the order name is required, and a strict zero-tolerance policy applies to any discrepancies.

Collection of the goods shall constitute the customer’s full acceptance of the items as supplied. Customers are required to inspect the goods at the point of collection and to report any visible damage, defects, or missing items immediately. Disputes or claims relating to non-receipt will not be accepted where our collection records confirm that the goods were released to the named customer.

In the event of a payment dispute or chargeback claim, Order Office Furniture.co.uk reserves the right to supply all collection documentation, including signed receipts, photographic identification, and any other relevant evidence, to the payment processor or card issuer to confirm that the goods were collected in accordance with these terms.

Returns Policy

Gecko Furniture UK LTD, T/A Order Office Furniture.co.uk primarily supplies goods to business customers. Returns are not generally accepted for business-to-business transactions. In compliance with the UK Consumer Contracts Regulations, a statutory right of return applies only to sales made to individual consumers.

Consumers may return eligible goods within 14 calendar days from the day after delivery, subject to the following conditions:

The goods must be returned in their original packaging, unused, unassembled, and in the same condition as received.
The customer is responsible for all return shipping costs. Where collection is arranged by Order Office Furniture.co.uk, the collection charge will be deducted from the refund. Collection charges are available on request. A restocking fee of a minimum 15% of the invoice value is applied.
Once dispatched, orders cannot be cancelled. Refusal of delivery will be treated as a return, and return shipping costs will be deducted from the refund.
Goods must be returned with all original components and accessories. Any damage, marking, incomplete returns, or signs of use will result in either the goods being returned to the customer at their expense or a minimum surcharge of 25% of the invoice value being applied.

Exclusions

The statutory right of return does not apply to:

In-store sales, where the customer has inspected the goods prior to purchase, whether the transaction was completed in-store, online, or by telephone.
Special order goods, including any item commissioned, manufactured, imported, or ordered specifically to the customer’s requirements.
Business-to-business sales.

Order Office Furniture.co.uk reserves the right to deduct from any refund the cost of any enhanced delivery or installation service requested by the customer that exceeds standard kerbside courier delivery.

How do I return my order?

To initiate a return, customers must email info@orderofficefurniture.co.uk quoting their Order Office Furniture order number within 14 calendar days. Return requests will be reviewed and processed within 24–48 hours. Where applicable, a returns form and returns authorisation number will be issued; this number must be clearly affixed to the returned goods to enable identification and processing of the refund.

Customers must not write directly on the product packaging. A small, securely attached label is sufficient. All returned goods must be in new, unused condition, complete with the original packaging, instructions, and any included fittings or accessories, with all component bags unopened.

Refunds will be processed within 14 days of receipt of the returned goods at our warehouse, subject to inspection and verification of condition. Returns will not be accepted where goods have been assembled, modified, or otherwise altered. Where returned goods are received in a non-saleable condition, additional charges may be applied, or the goods may be returned to the customer at their expense.

What happens if your order is Damaged, Faulty or Parts are Missing?

We only stock products from major manufacturers who perform all kinds of drop tests to check the packaging is good enough to protect their products so damage in transit is very low.

However, if you are unfortunate enough to receive a damaged product then don’t worry we will replace the damaged part or the whole unit depending on the severity of the damage.

Once you sign for the delivery it is signed as delivered in good condition unless you say it is damaged. Please write on the delivery note or driver's handheld device that the item is damaged even if it appears to be only cosmetic damage to the box. This is extremely important to allow us to claim for any damages. If the damage appears to be significant then you can refuse the delivery and the item will be returned to us. We will then organise for a replacement to be sent out at no extra cost to you.

Any goods received in a damaged condition will be replaced as soon as reasonably possible. Customers must submit photographic evidence of the damage to info@orderofficefurniture.co.uk within 48 hours of receiving the order to enable us to process the replacement promptly.

In the event that an item is found to be faulty, Order Office Furniture.co.uk will, at its discretion, either replace the defective part or supply a complete replacement item. Such replacements will, where possible, be carried out using our own delivery vehicles rather than third-party couriers. Customers wishing to return faulty goods must ensure that the item is returned in its original packaging. Photographic evidence of the alleged fault will be required from both the customer and Order Office Furniture.co.uk to establish the facts prior to authorising a return or replacement. The alleged fault will be inspected and must be verified before a full refund can be processed. If no fault is found upon inspection, the return will be treated as a standard return in accordance with the Returns Policy above.

In the event of any missing components, including but not limited to fixings or fittings, Order Office Furniture.co.uk will arrange for the missing items to be dispatched at the earliest opportunity using the safest and quickest courier service reasonably available. We usually respond to emails within 24-48 hours.

Warranty Information

All new items are supplied with a minimum twelve-month manufacturer’s warranty covering defects in materials or workmanship. During this period, Order Office Furniture.co.uk will, at its sole discretion, repair or replace any defective parts. Defective goods must be returned, carriage paid, within twelve months from the date of delivery to the buyer’s specified address.

From time to time, we may offer refurbished or ex-display showroom items for sale on our website. Such items carry a warranty period of six months only, after which any costs associated with repair or replacement shall be the responsibility of the customer.

This warranty does not apply to goods that have been subjected to fair wear and tear, misuse, improper maintenance, alteration, or modification.

Any warranty claim shall be strictly limited to the value of the goods supplied. Order Office Furniture.co.uk expressly excludes all liability for any business losses, whether direct, indirect, or consequential, arising from the use of goods supplied under warranty.

Product Specifications

All product specifications displayed on our website are provided to us by our suppliers and manufacturers. Additional information published on the website may be sourced from manufacturer publications, suppliers, publicists, or gathered from publicly available sources. While Order Office Furniture.co.uk endeavours to ensure that all information on the website is accurate and up to date, no representation or warranty is made as to its completeness, reliability, or accuracy.

All use of the information contained on this website is at the user’s own risk, and Order Office Furniture.co.uk accepts no liability for any loss or damage arising from reliance on such information.

Many of the products offered by Order Office Furniture.co.uk feature wood or other natural finishes. Such materials inherently contain surface variations, minor blemishes, and imperfections which are characteristic of their natural origin. These features are not considered defects and are generally regarded as desirable attributes by most customers. In the case of wooden products, slight variations in finish colour may occur between items described as the same finish, and, to some extent, between individual panels within a single unit. Such variations are an unavoidable characteristic of natural materials.

The colour of products displayed on a customer’s computer monitor or in printed materials may not precisely match the colour of the delivered item. This is due to variations in display settings, screen calibration, and printing processes, all of which are unavoidable.

Most of our products are available to view in our Huddersfield showroom, visits to which are strictly by appointment. Customers requiring additional images or video of a product prior to purchase may contact our Sales Team, who will be pleased to provide further assistance.

Unforeseen Circumstances

In the event that a product is inadvertently listed at an incorrect price—whether due to typographical error, incorrect pricing information provided by our suppliers, tax discrepancies, or any other unforeseen reason—Order Office Furniture.co.uk reserves the right to refuse or cancel any orders placed for the product at the incorrect price, regardless of whether the order has been confirmed. If payment has already been processed, we will promptly issue a full refund to your original payment method for the cancelled items.

All products and services are offered subject to availability and may be withdrawn from sale at any time. If, for any reason, we are unable to supply the goods ordered, no payment will be taken, or, if payment has already been received, a full refund will be issued without delay. While we will make every reasonable effort to ensure your satisfaction, we regret that we cannot accept liability for any consequential or indirect losses that may arise from such circumstances.

Force Majeure

Order Office Furniture.co.uk shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from any cause beyond its reasonable control. Such causes include, but are not limited to, acts of God, extreme weather conditions, natural disasters, strikes, labour disputes, pandemics, governmental restrictions, supply chain disruptions, transport delays, and failures of telecommunications or utilities. In such circumstances, performance of our obligations will be suspended for the duration of the event.

Privacy Policy

Order Office Furniture.co.uk does not disclose buyers’ information to third parties except where necessary for the purpose of fulfilling an order. Where order details are shared with a third party for fulfilment purposes, that third party is contractually prohibited from disclosing such details to any other party.

Cookies are used on this website to:

Track the contents of your shopping cart;
Store delivery addresses where the address book function is used;
Store your details if you select the “Remember Me” option;
Facilitate the login process after you have signed in.

You may disable cookies through your browser settings (for example, by navigating to ‘Tools | Internet Options | Privacy’ and selecting the option to block cookies). Please note that disabling cookies will prevent you from placing orders and from accessing certain website features.

Data collected through this website is used for the following purposes:
a. To process and fulfil customer orders;
b. To administer and improve the website and our services;
c. To issue a unique customer identifier (e.g., for login purposes);
d. To monitor customer account status beyond individual transactions;
e. To disclose information to third parties solely for goods delivery purposes.

We do not store credit card details.

Order Office Furniture is a trading name of Gecko Furniture UK Ltd.

Copyright Notice

The design, layout, and content of this website are protected by copyright owned by Order Office Furniture. Order Office Furniture holds the copyright to all images and text created by its employees and utilised on this website. Certain images created by Order Office Furniture and published on this website have been encoded with a unique and documented identification mark for the purpose of identifying the work as belonging to Order Office Furniture.

All moral rights in respect of the content created by Order Office Furniture are asserted and reserved. In addition, the compilation of data, images, text, and other materials contained on this website constitutes a protected database for which Order Office Furniture holds database rights under applicable law.

You are permitted to view, access, and download images from this website solely for the purposes of private research. Such material may not be sold, reproduced, distributed, or otherwise used for any profit-making, commercial, or business purposes, nor may you permit any third party to do so. You may not incorporate these images, text, or any other content from this website into any publication, including but not limited to brochures, websites, or promotional materials, without prior written consent from Order Office Furniture.

In the event that the unauthorised use of images, text, design, or database content owned by Order Office Furniture is identified, we will issue a formal request for the removal of the infringing content from the relevant publication, platform, or website. Failure to comply with such a request will entitle us to take appropriate legal action, including but not limited to seeking injunctive or other equitable relief, in any court of competent jurisdiction.