Free Delivery!
Most products listed on our website are supplied with free standard delivery, as stated on the relevant product details page.
Estimated lead times for each product are provided within the respective product description.
Orders placed after 1:00 pm will be processed on the next working day. Orders received after 1:00 pm on a Friday will be processed on the following Monday.
Special Delivery Items
Where a product is not eligible for next-day delivery, it will be dispatched using the fastest available service. An indicative delivery timeframe will be provided on the relevant product details page. This timeframe is provided for guidance only and does not constitute a guarantee, as actual delivery will be subject to the destination postcode and the delivery schedule of the courier or delivery service operating in that area.
Stock Messages
All stock availability messages represent an estimated indication of delivery time and do not constitute a guarantee. The number of days stated on product pages refers to working days only. Further information regarding our stock status messages is provided below. Please be aware that delivery times to certain outlying locations, such as Cornwall or Scotland, may be longer than those stated.
1-2 Days - Items will typically be delivered within 24-48 Hours.
2-7 Days – Items will typically be delivered within 7 working days.
3-10 Days – Items will typically be delivered within 10 working days.
5-10 Days – Items will typically be delivered within 10 working days.
11-20 Days – Items will typically be delivered within 20 working days.
14-30 Days – Items will typically be delivered within 30 working days.
*Available to order (10+ Weeks) – Items are made to order, and order delivery times are estimated. Please contact our sales team if you would like a delivery estimate before ordering.
Special Order Items
Any products displaying the status “Available to Order” or “Call for Availability” are classified as special order items. Such items are not held in stock and will either be manufactured to order or specifically imported into the United Kingdom for the customer. Delivery timeframes for special order items are indicative only and may be subject to change in certain circumstances. Customers are advised to take this into consideration when placing an order. Examples of potential delays include, but are not limited to, production delays or shipping delays outside the control of Gecko Furniture UK Ltd, trading as Order Office Furniture.
Once production of a special order item has commenced, or where an item has been specifically commissioned or imported for the customer, the order is not eligible for cancellation or refund.
Where do Order Office Furniture deliver to?
Mainland Great Britain
All products offered by Gecko Furniture UK LTD, trading as Order Office Furniture, can be delivered to any address within the mainland of Great Britain. Delivery to certain postcodes may require additional time, and some postcodes may be subject to a delivery surcharge. Such surcharges will only be applied where an additional fee is imposed on us by the appointed courier.
A list of the affected postcodes is provided below for reference; however, this list is not exhaustive. Gecko Furniture UK LTD reserves the right to amend, update, or expand the list of affected postcodes, and to adjust any applicable surcharges, without prior notice, where required due to changes in courier charges or delivery service coverage.
AB10-AB56
DG6-DG9
DT5
FK16-FK21
G63
G82-G84
HS1-HS9
IM1-IM9
IV1-IV63
KA27-KA28
KW1-KW17
PA20-PA80
PH9-PH50
PO30-PO41
TR17-TR27
Northern Ireland
A range of delivery options is available for Northern Ireland. Most products will incur a modest delivery surcharge; however, certain products may be subject to a higher surcharge or may not be eligible for delivery to this location.
Deliveries to Northern Ireland typically take between two and five working days from the date of despatch. Customers are advised to contact our sales team for further information or to obtain a tailored quotation.
Republic of Ireland
Deliveries to the Republic of Ireland typically take between two and five working days from the date of despatch. Most products will incur a modest delivery surcharge; however, certain products may be subject to a higher surcharge or may not be eligible for delivery to this destination.
At present, orders can only be fulfilled for registered companies. All such companies must provide a valid XI EORI number prior to shipment. Customers are advised to contact our sales team for further information or clarification before placing an order.
Gecko Furniture UK LTD, trading as Order Office Furniture, accepts no liability for any taxes, customs duties, or import charges that may be levied upon receipt of goods. The payment of such charges is the sole responsibility of the recipient.
The Channel Islands, Isle of Man and Scottish Islands
We offer a range of delivery options to the Channel Islands, Isle of Man, and Scottish Islands. For the majority of products, a modest surcharge will apply. However, certain products may incur a higher surcharge or, in some cases, may not be eligible for delivery to these locations.
Standard delivery times to the Channel Islands, Isle of Man, and Scottish Islands are typically between two and five working days. For further details or clarification, please contact our Sales Team.
Europe
At present, we are unable to arrange delivery of any items to mainland Europe. Where feasible, Gecko Furniture UK Ltd will liaise with a courier of the customer’s choosing to facilitate collection. The customer shall be responsible for engaging and covering all costs associated with their selected courier. Gecko Furniture UK Ltd will ensure that the goods are made available for collection and that any relevant documentation or information is securely affixed to the consignment. Please note that Gecko Furniture UK Ltd accepts no liability for, and shall not be responsible for, any taxes, import duties, or related charges incurred upon receipt of the items.
Outside of Europe
At present, we are unable to arrange delivery of any items to destinations outside of Europe. Where feasible, Gecko Furniture UK Ltd will liaise with a courier of the customer’s choosing to facilitate collection. The customer shall be responsible for engaging and covering all costs associated with their selected courier. Gecko Furniture UK Ltd will ensure that the goods are made available for collection and that any relevant documentation or information is securely affixed to the consignment. Please note that Gecko Furniture UK Ltd accepts no liability for, and shall not be responsible for, any taxes, import duties, or related charges incurred upon receipt of the items.
Customers who are eligible for a delivery surcharge
Our website does not automatically calculate shipping costs to surcharge areas. Such costs must be confirmed by our courier on a case-by-case basis, as they are subject to dynamic pricing determined by the courier. Customers are advised to contact our Sales Team via email to obtain a quotation and further information.
Additional Delivery Information
The majority of our smaller products are delivered via a one-person delivery service. Under this arrangement, the delivery driver will deliver the item to the customer’s front door but is not insured to enter the property. For customers residing in flats or apartment buildings, deliveries will be made only to the ground floor lobby or communal area. Customers requiring assistance to move products beyond the delivery point (including upstairs) must make suitable arrangements independently. While a customer may request assistance from the delivery driver to move items into the property, this remains entirely at the discretion of the individual driver. In the event such assistance is provided, any damage to property or possessions will fall under the customer’s household insurance, as Gecko Furniture is unable to accept liability for any such damage occurring during delivery.
Larger items, such as executive desks and most executive chairs, are typically delivered via a two-person delivery service. This premium service is generally reserved for fully assembled or high-value items, allowing the customer to avoid unpacking and to inspect the goods immediately upon delivery. It is the customer’s responsibility to thoroughly inspect the product for any damage or defects prior to signing the delivery confirmation. By signing, the customer confirms that the goods have been received in perfect condition. Once signed for, claims for damages cannot be accepted. Customers are therefore advised to take adequate time for inspection; delivery teams are instructed to wait to ensure the customer is satisfied with the product prior to completion of delivery.
Pallet Delivery
For certain larger items, we may offer the option of palletised delivery. Under this method, the furniture will be securely strapped to a shipping pallet. While this is not our preferred delivery method—given that palletised deliveries are made to the kerbside only and are not brought to the customer’s door—we offer it as it can significantly reduce delivery times compared to a two-person service, which in some postcode areas operates only every two to three weeks.
Customers who do not wish to receive their order via palletised delivery must notify us by telephone or email within 24 hours of placing the order, quoting the relevant order number. We will then provide guidance on the alternative delivery process applicable to your order.
Collections
Order Office Furniture.co.uk offers collection on a selection of products, as specified at the time of purchase. Items eligible for collection will be clearly indicated at checkout; for any other products, customers should contact us for clarification prior to placing an order. When an order is ready for collection, the customer will be contacted and provided with the collection address. To complete a collection, the person collecting the goods must be the individual named on the order. Photographic identification matching the order name is required, and a strict zero-tolerance policy applies to any discrepancies.
Collection of the goods shall constitute the customer’s full acceptance of the items as supplied. Customers are required to inspect the goods at the point of collection and to report any visible damage, defects, or missing items immediately. Disputes or claims relating to non-receipt will not be accepted where our collection records confirm that the goods were released to the named customer.
In the event of a payment dispute or chargeback claim, Order Office Furniture.co.uk reserves the right to supply all collection documentation, including signed receipts, photographic identification, and any other relevant evidence, to the payment processor or card issuer to confirm that the goods were collected in accordance with these terms.
