Privacy Policy

This privacy policy explains how Gecko Furniture UK LTD, trading as Order Office Furniture (“Order Office Furniture”, “we”, “us” or “our”) collects, uses and protects personal information that you provide to us when using our website, purchasing from us, contacting us or otherwise dealing with our business.

Order Office Furniture is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Any information by which you can be identified will only be used in accordance with this privacy policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this privacy policy from time to time. We recommend checking this page periodically to ensure that you are happy with any changes.

Who We Are

The data controller responsible for your personal information is:

Gecko Furniture UK LTD
Trading as Order Office Furniture

Email: info@orderofficefurniture.co.uk

What We Collect

We may collect the following information:

• Your name

• Company or organisation name, where applicable

• Contact information, including your email address and telephone number

• Billing and delivery addresses

• Postcode

• Order and transaction information

• Information relating to products you have purchased or enquired about

• Communications between you and Order Office Furniture

• Telephone call recordings

• Information relevant to customer surveys and/or offers

• Website usage and cookie information

• Any other information you voluntarily provide to us

Payment information may be processed by our payment providers. We do not necessarily receive or retain your complete payment card details.

What We Do With the Information We Gather

We collect and use personal information where necessary to operate our business, fulfil orders, provide customer service and meet our legal obligations.

This may include:

• Processing and fulfilling orders

• Arranging delivery and installation

• Responding to enquiries

• Providing customer service and after-sales support

• Processing returns, refunds and warranty claims

• Maintaining internal business and transaction records

• Preventing and investigating fraud

• Handling complaints, disputes and payment disputes

• Improving our products and services

• Improving staff training and customer service

• Communicating important information concerning an order or service

• Sending marketing communications where permitted by law

• Carrying out market research

• Improving and customising our website

• Complying with our legal, regulatory and accounting obligations

Depending on the circumstances, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, because you have provided consent, or because it is necessary for our legitimate business interests.

Where we rely upon legitimate interests, we will only do so where those interests are not overridden by your rights and interests.

Telephone Call Recording

All telephone calls to and from Order Office Furniture may be recorded for training and monitoring purposes.

Telephone recordings may also be used for:

• Quality assurance and staff training

• Monitoring customer service standards

• Confirming information discussed or agreed during a telephone conversation

• Maintaining accurate records of customer communications

• Investigating complaints or disputes

• Protecting customers and our business against fraudulent or abusive activity

• Establishing facts in relation to an order, transaction, complaint, chargeback or other dispute

• Complying with legal or regulatory obligations where applicable

The recording of telephone calls may involve the collection of personal information, including your voice, telephone number and any personal information that you provide during the conversation.

Our lawful basis for recording and using telephone calls will generally be our legitimate interests in monitoring and improving customer service, training staff, maintaining accurate business records, preventing fraud and protecting our business and customers in the event of a dispute.

Telephone recordings will only be accessible to authorised members of staff and, where necessary, relevant service providers, professional advisers, payment providers, law enforcement bodies, courts or other organisations where disclosure is required or permitted by law.

Call recordings will be retained only for as long as reasonably necessary for the purposes for which they were recorded, including where they are required in connection with an ongoing complaint, dispute, transaction or legal matter.

You may contact us at info@orderofficefurniture.co.uk if you have a question about how telephone recordings containing your personal information are used.

Marketing

We may occasionally send you information about products, services, special offers or other information which we believe may be of interest to you where we are permitted to do so.

You can ask us to stop sending direct marketing communications at any time by contacting:

info@orderofficefurniture.co.uk

Where our marketing relies upon your consent, you may withdraw that consent at any time.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with third parties where this is necessary to provide our products and services or operate our business. This may include:

• Delivery companies and couriers

• Installation teams

• Warehousing and fulfilment providers

• Payment processors

• Website and IT service providers

• Accountants and professional advisers

• Manufacturers and suppliers where necessary to resolve an order or warranty issue

• Fraud prevention services

• Payment dispute and chargeback providers

• Government authorities, regulators, courts or law enforcement bodies where required by law

We will only share information that is reasonably necessary for the relevant purpose.

How Long We Keep Your Information

We will not retain personal information for longer than is reasonably necessary.

The length of time information is retained will depend on why it was collected, our legal and accounting requirements, the nature of our relationship with you and whether the information may be required in connection with a complaint, warranty claim, dispute or legal matter.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Security

We are committed to ensuring that your information is secure.

We use appropriate physical, electronic and organisational measures designed to prevent unauthorised access, loss, misuse, alteration or disclosure of personal information.

While we take reasonable steps to protect personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How We Use Cookies

A cookie is a small file that is placed on your computer, tablet or mobile device when you visit a website.

Cookies allow websites and web applications to respond to you as an individual. They can help the website tailor its operation to your needs and preferences by gathering and remembering information.

We may use cookies to:

• Operate essential website and shopping basket functions

• Remember your preferences

• Understand how visitors use our website

• Analyse website traffic and performance

• Improve our website and services

• Provide relevant advertising where applicable and where appropriate consent has been obtained

Some cookies are essential for the operation of our website, while other non-essential cookies may require your consent.

You can control or disable cookies through your browser settings and, where available, through our website cookie controls. Disabling certain cookies may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites.

Once you follow a link to another website, we do not have control over that website and cannot be responsible for the protection and privacy of information you provide while using it.

Other websites are not governed by this privacy policy. You should review the privacy policy of the relevant website before providing personal information.

Your Rights

Under UK data protection law, you may have a number of rights regarding your personal information, depending on the circumstances.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of the way we process your information

• Object to certain processing

• Request transfer of your personal information in certain circumstances

• Withdraw consent where processing is based upon consent

• Object to direct marketing at any time

If you wish to exercise any of these rights, please contact:

info@orderofficefurniture.co.uk

We may need to verify your identity before providing personal information or acting upon a request.

There is normally no charge for exercising your data protection rights, although the law allows charges or refusal in certain limited circumstances.

Complaints

If you have concerns about how we collect or use your personal information, please contact us in the first instance at:

info@orderofficefurniture.co.uk

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information.

Where you are asked to provide information for direct marketing purposes, we will provide appropriate choices where required by law.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing:

info@orderofficefurniture.co.uk

We will not sell, distribute or lease your personal information to third parties for their own purposes unless we have your permission or are legally permitted or required to do so.

If you believe that any information we hold about you is incorrect or incomplete, please contact us and we will take reasonable steps to correct it.

Cookies Used on Our Website

The cookies used by our website may include cookies relating to:

Cookie	Description
Cart	Association with your shopping cart.
CATEGORY_INFO	Stores category information to help display pages more quickly.
COMPARE	Stores products added to the Compare Products list.
CURRENCY	Stores your preferred currency.
CUSTOMER	Stores an encrypted version of your customer ID.
CUSTOMER_AUTH	Indicates whether you are currently logged into the website.
CUSTOMER_INFO	Stores an encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores customer segment information.
EXTERNAL_NO_CACHE	Indicates whether caching is disabled.
FRONTEND	Stores your session ID on the server.
GUEST-VIEW	Allows guests to view or edit relevant order information.
LAST_CATEGORY	Stores the last category you visited.
LAST_PRODUCT	Stores the most recent product you viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether caching is permitted.
PERSISTENT_SHOPPING_CART	Links to shopping cart and viewing-history information where this functionality is enabled.
POLL	Stores the ID of polls you have recently voted in.
POLLN	Stores information relating to polls you have voted on.
RECENTLYCOMPARED	Stores products you have recently compared.
STF	Stores information relating to products emailed to friends.
STORE	Stores the store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether the user has permitted cookies.
VIEWED_PRODUCT_IDS	Stores products you have recently viewed.
WISHLIST	Stores an encrypted list of products added to your wishlist.
WISHLIST_CNT	Stores the number of products in your wishlist.

The exact cookies used may change as our website and the services we use are updated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Gecko Furniture UK LTD
Trading as Order Office Furniture
Email: info@orderofficefurniture.co.uk